The regulator, Ofcom, explained that Vodafone had misled pay-as-you-go clients, charging them for top-up credit score but not providing a service.
Additionally, it observed that Vodafone had broken rules on handling consumer complaints.
A Vodafone consumer has hit out on the company after her existence was existence was “ruined” on account of default debt taken out towards her for money she didn’t even owe.
Sarah Davis, 26, says she was denied a mortgage and lost her dream residence mainly because Vodafone claimed that she owed them ￡2,000 for an finish of contract charge - despite the fact she was nonetheless having to pay her ￡60 a month contract.
The magazine editor, from Chelmsford, Essex, had taken out a contract in 2014 with Vodafone right after she was promised a ￡250 trade-in cost for her previous iPhone 5.
She informed the Sun Online : “I had a ￡60-a-month contract nevertheless they informed me I owed ￡385 all around a yr following I got the mobile phone.
“When I finally received by way of to a person to determine why I was being charged so much, they informed me they couldn’t tell me and refused to send me a bill.
“I caved in and paid for it but they then tried to say I hadn’t though it had been on my financial institution statement.
“I had taken evidence into my neighborhood retailer and emailed head office so they minimize my cell phone off absolutely.”
But Sarah, who was even now paying her ￡60 direct debit for your contract, acquired a letter final week saying she owed ￡2,000 for an finish of contract bill.
She has now been left heartbroken soon after Vodafone took out a default debt against her - meaning she misplaced her dream dwelling and was refused a car.
She fumed: “We located the residence we wanted but when we went to obtain a home loan, our broker advised us we had been refused one because I had debt against me.
“I was also refused a Range Rover on finance due to the debt I had.
“The stupid point is, my boyfriend needed to get me a brand new sim and he acquired me a Vodafone one even though I told him not to. It was only a ￡25 every week contract but they sent me a bill for ￡306 last week and I had to pay out it simply because I didn’t want any longer debt.
“It’s a joke simply because they still owe me the ￡250 I was promised for trading in my old phone.
“The irritating factor is the fact that I've an excellent job, I earn okay dollars nevertheless it did not matter when I was seeking to get the home and motor vehicle as a result of this debt.
“Vodafone has practically ruined my lifestyle.”
A Vodafone spokesperson mentioned: “We’re extremely sorry to hear about Ms Davis’s issue and we'll be investigating it like a matter of urgency.”